10:30 - 10:45 a.m. Welcome

10:45 - 12:00 p.m. An Executive Perspective on CX Modernization Trends and The State of Customer Experience

12:00 - 1:00 p.m. Lunch

1:00 - 1:45 p.m. Cloud Considerations, with a Healthcare Consultant

2:00 - 2:45 p.m. Securing Customer Transactions through CX Modernization for Financial Services

3:00 - 3:30 p.m. It’s All About the TOTAL Experience
Transformative Experiences Start With a 360-degree view